CONTACT
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USA
Stäk Glass and Aluminum
11801 NW 100th Rd Suite 15
Miami FL 33178, USA
call us: +1 (305) 570-1260
write us: [email protected]
COLOMBIA
Stäk Aluminum
EXAL SA
Kilometer 1 from Circunvalar, return from Via Galapa
Barranquilla, Atlántico, Colombia
call us: +57 (317) 893-8197
write us: [email protected]
Frecuently Ask Questions
Can I visit the factory?
Yes you can! We will be looking forward to your business visit. Please schedule a visit with your sales rep and we will give you a tour of our factory and will explain to you all our manufacturing process, quality control, maintenance department, and engineering and design department.
What type of warranty do you offer?
The warranty varies depending of the surface finish of your product and ranges from 3 to 10 years.
Do you invoice from Colombia or from the States?
Stak Glass, LLC, DBA Stäk Aluminum is a company located in Miami, Florida, will do business with a corporation registered in the U.S. In Colombia, it will be invoiced with Thor Corp S A S.
What are the payment terms?
Your orders will be put into production upon security deposit, once production is completed final payment is requested prior to shipment. You can wire transfer or ACH transfer to our US based bank or our bank in Colombia.
How do you package the products?
The packaging depends on customers specifications, but in general is bundled in profiles that can not weight more than 70 lbs. to make it more portable. But also can be packed in crates for faster loading and unloading decks upon request.
Minimum order quantity?
To price your profiles competitively, the suggested quantity should be at least one 20-foot container, about 40,000 pounds, but you decide how many you want. Also for domestic requirements we deliver immediately.
Who pays for the shipping?
Usually the shipping terms are FOB Barranquilla, Colombia, but also can be CIF Miami or CIF your port of preference. That can be arranged when quoted.
What is the lead time?
For a new order when there are no designs, die molding and initial tests, it can take longer, about 30 days just to start. Once the first order is up and running, it can vary depending on the quantities, type of alloy and aluminum treatments, but can be between 7 to 45 days production and the sea freight can be estimated to be between 5 to 12 days!
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